Frequently Asked Questions (FAQs)
Find answers to our most common customer inquiries regarding orders, shipping, and returns.
1. Do you offer free shipping?
Yes. SALS CLOTHING provides Free Standard Shipping on all orders delivered to the United Kingdom, Europe, and Australia with no minimum spend required.
2. How long will my order take to arrive?
* Handling & Processing: 1 to 3 business days (Monday – Friday).
* Delivery to UK: 5 to 9 business days.
* Delivery to Europe: 6 to 12 business days.
* Delivery to Australia: 7 to 14 business days.
3. How do I know if my order has shipped?
Once your apparel or accessories have been packed and handed over to our shipping carrier, you will receive a dispatch confirmation email containing your personal tracking number.
4. What is your return policy?
We offer a 30-day return policy for unused, unwashed items in original condition with all tags attached. Please note that intimate wear, swimwear, and pierced jewelry are excluded from returns for hygiene reasons. To start a return, email Contact@salsclothing.shop.
5. How can I contact customer support?
You can reach our team via email at Contact@salsclothing.shop or by telephone at +44 7868 257670, Monday to Friday from 9:00 AM to 6:00 PM (GMT).